Hospital

Your Admission & Inpatient Stay

Your doctor’s office will handle all admission arrangements and will probably tell you when and what time to arrive at the hospital. It’s also possible that you will receive a call from the hospital to verify your specific admission time.

BEFORE YOU ARRIVE

Prior to admission, a U-M Health representative may contact you to obtain information about insurance benefits or other payment arrangements. If your insurance requires pre-certification before admission, be sure to let your doctor's office know so arrangements can be made in a timely manner. U-M Health staff may notify you before admission about any portion of your bill that will not be covered by your insurance. In that case, a deposit will be required upon admission for the amount not covered by insurance.

Check in when you arrive at the hospital, even if your doctor or doctor's office has told you otherwise. During check-in, you will be asked to sign a patient consent form. Then, once your room is ready, you will be able to settle in.

University of Michigan Health welcomes the presence of  loved ones because we know how important it is for their healing to family and friends with them during hospitalization, and we know that informed family members lead to better outcomes for patients. 

If, prior to admission, you or your child have a temperature, runny nose or cough; have been exposed recently to mumps, measles, chicken pox or rubella; have vomiting, diarrhea or a rash; or have symptoms you feel would inhibit treatment, please contact your admitting physician before coming to the hospital. Any of these symptoms may result in canceling the admission, and a phone call could prevent an unnecessary trip.

A patient may be called three days before an appointment to pre-register on the phone. If you are pre-registered, you do not need to go through the registration process on the day of your visit, but you will still need to check in.

To help you prepare for your hospital stay, we’ve prepared the following basic list of items to bring with you. Please check with your doctor to find out if there are specific items you should or shouldn’t bring in addition to those listed on this page.

  • Health insurance cards or documentation that includes the insurance company name and policy number
  • Your U-M blue hospital registration card if you have one. If you don’t have one, you will get one when you’re here.
  • Copy of referral, if appropriate
  • Picture identification
  • A list of over-the-counter and prescription medications you have recently, or are currently, taking. Be sure to include the medication names, dosage amounts and number of times taken. Please do not bring in the medications themselves. They will be sent home or stored in Security.
  • A phone card to use when making long-distance calls.
  • Please feel free to bring any toiletry items from home that would make your stay more comfortable. There are basic toiletries available, if needed.
  • We discourage patients from bringing along personal electronic devices such as laptops, iPods, MP3 players, etc., because there are times when you will not be in your room and will not be able to secure them properly. If you do bring the items, please clearly label them with your name and information. U-M Health is not responsible for loss of such items.
  • If you are using an MP3 player, video game or laptop with sound, please make sure to bring and use headphones to help us maintain an environment that is respectful to all patients and visitors.

Do Not Bring

  • Please leave valuables (i.e., jewelry, large sums of money, computers, etc.) at home. The hospital cannot assume responsibility for lost or misplaced valuables. If you must bring any of these items, we ask that you place them in the hospital safe for the duration of your stay. Credit cards should be secured on your person at all times.
  • Please do not bring your medications. Instead, bring a list of all Please leave valuables (i.e., jewelry, large sums of money, computers, etc.) at home. The hospital cannot assume responsibility for lost or misplaced valuables. If you must bring any of these items, we ask that you place them in the hospital safe for the duration of your stay. Credit cards should be secured on your person at all times.
  • Please do not bring your medications. Instead, bring a list of all medications you are taking.
  • Please do not bring belts, anything with a cord, including clothing with a drawstring, a walkman or tapes, or anything made of glass. Sharp items of any kind are not allowed.
  • Please do not bring drugs, alcohol, cigarettes, lighters, matches, chewing tobacco, medications (unless requested by your doctor), razors, weapons, tape recorders, televisions, computers or cameras.
  • Please limit yourself to one suitcase.
  • Pack casual and comfortable clothes for a three-to five-day stay. There are washers and dryers on the unit and soap is provided.

Many procedures are conducted on an outpatient basis, but if you have surgery -- even if you are a cancer center patient -- you will spend time in University Hospital. If you are going to have a bone marrow transplant (BMT), you will spend time in C.S. Mott Children's Hospital.

Adult Bone Marrow Transplant and Acute Leukemia Clinic

C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital
1540 E. Hospital Drive, SPC 4257
Floor 7, Reception B
Ann Arbor, MI 48109-4257
New patients: 734-232-8838 (Monday – Friday, 8 a.m. – 5 p.m.)
Current patients: 734-232-7591 (Monday – Friday, 8 a.m. – 5 p.m.)

Useful Phone Numbers

Food Service

We prepare healthful and nutritious food, and our registered dieticians and dietary technicians make sure food is in keeping with the patient's medical condition, treatment plan, and individual preferences. Religious dietary concerns are also addressed; please talk with your nurse if you have questions.

Food & Nutrition Information

AMENITIES FOR INPATIENTS

Free, public wireless Internet access is available in nearly all U-M Health facilities, including:

  • Main Medical Campus, including all hospitals and outpatient centers, the Cancer Center, the Cardiovascular Center and Med Inn
  • East Medical Campus
  • Many Domino's Farms clinics
  • Some U-M Health Centers in nearby communities

U-M Health is not responsible for the loss of a laptop or other electronic devices.

We participate in Therapaws of Michigan, which sends calm, well-behaved therapy dogs and their human companions to visit patients and families in the hospital. Please note that dogs are thoroughly bathed and groomed before they come to U-M for visits. Our C.S. Mott Children's Hospital is a favorite place for these visits. Visit the Therapaws of Michigan site for more information.
Gemily members pose for a photo with their string instruments
Art & Music

Arts in Health

Gifts of Art brings the world of art & music to U-M Health. Its programs utilize the arts to assist and enhance the healing process, reduce stress, support human dignity and renew the spirit.

Gifts of Art

For patients:

  • Bedside Music
  • Bedside Art
  • Story Studio

For patients, families & visitors:

  • Art Galleries
  • Performances
  • Friends Meditation Garden & Nichols Arboretum
  • Art Collections

for Children

If you want to room-in with your child, we will do our best to honor your request. Please note that only one parent/guardian is allowed to stay in the room. Each unit has a family lounge that can accommodate the other parent(s)/guardian(s). Siblings are not allowed to stay overnight in the patient's room and should not be left on the unit without parental supervision. Please review our guidelines for staying overnight.

Special considerations

  • All schedule admissions for Pediatric Hematology, Oral Surgery or Otolaryngology services (except those scheduled for same-day-surgery - ADP’s) must have a pre-admission check through these specific ambulatory service areas. Notification by mail or phone of the admission date and pre-admission check-up time will reach you in adequate time to make necessary arrangements.
  • Pediatric Cardiology patients receive a comprehensive information packet before their schedule admission dates. This packet includes cardiology-specific details on what to bring, what to expect and how to prepare for treatment. Questions should be directed to Michigan Congenital Heart Center's coordinating center at 734-936-7784.
  • Child and Adolescent Psychiatry - Admission to the Child and Adolescent Psychiatric Hospital will be arranged by the Child and Adolescent Psychiatric Admissions and Appointment Office. When a request for admission is made to this office, a brief psychiatric history will be taken by a social worker. If admission is clinically appropriate, the Intake Social Worker will obtain insurance information. If your insurance company requires pre-certification, the health care professional who referred your child is responsible for obtaining that pre-certification. Your arrival time will be discussed with you. Unless otherwise instructed, please park in the visitor parking structure. Enter the Taubman Center on Level 3 and proceed directly to the Child and Adolescent Psychiatry inpatient unit. To speak to a representative of the Admissions and Appointments Office, please call 1-800-525-5188.

To a child in the hospital, family members are the most important people during a stay because they are the link to home and things that are familiar. Your child's health care team  will review the medical diagnosis and treatment plan with you so you can better help your child understand what will be happening during the hospital stay.

Continuing as much of the daily home routine as possible, such as feeding, changing clothes and reading bedtime stories, will be reassuring to your child. You should feel free to vary the amount of your care from day to day so you take the time to rest and take care of yourself and other family members. When you leave the hospital, please let the floor nurse know that you will be away. Although your child may be unhappy to see you leave, it is important that they know that you are leaving and also when you plan on returning.

Support Services

At C.S. Mott Children’s Hospital, we provide a wide variety of support services and programs to help you, your child and your family during a hospital stay.
M Home Therapaws Students smiling with dog.
Pet Therapy

Therapaws

We participate in Therapaws of Michigan, which sends calm, well-behaved therapy dogs and their human companions to visit patients and families in the hospital. Please note that dogs are thoroughly bathed and groomed before they come to U-M for visits. Our C.S. Mott Children's Hospital is a favorite place for these visits.

Animal Therapy
  • Child and Family Life
  • Counseling During the Hospital Stay
  • Grief Support
  • Interpreter Services
  • Massage
  • Nutrition
  • Palliative Care
  • Patient and Family Centered Care
  • Schooling
  • Social Work
  • Spiritual Care