Refer or Transfer a Patient

The Admission Triage Coordinator will be working with the sending facility to access the following information:

• Clinical presentation obtained via a detailed clinical screen
• Level of care required, medical necessity, and benefit to patient
• Evaluation of closer facilities offering the same required level of care
• Insurance availability, eligibility, and authorization for transfer

The Unified Transfer Center is staffed 24/7 by Admission Triage Coordinators to assist you with transfer requests and to coordinate patient flow to improve our ability to respond to urgent requests.

When you call, an Admission Triage Coordinator will request the following information:

1. Referring hospital name and phone number
2. Referring physician name and number
3. Patient name, age, diagnosis, and type of specialty care or service requested
4. Insurance, eligibility, and authorization for transfer.
5. Requesting hospital face sheet - you will be asked to fax clinical information which is imaged immediately into our information system for rapid reference for accepting U-M Health physicians.

Non-emergent patients will be evaluated by the Admission Triage Coordinators in the Transfer Center and screened for medical necessity and as a benefit to the patient. They provide the supporting data necessary for the U-M Health physician to help make the definitive decision of determining if U-M Health is the most appropriate facility for care.

For urgent requests, accepted by our physicians, our Admission Triage Coordinators work with our transport team to coordinate air or ground transport.