Patient Surveys Following Your Care Experience
How You Help Us Improve
We rely on your honest feedback to make sure we are delivering on our promise of excellent health care. Learn how you can help by responding to a patient survey email or text.
About Press Ganey Patient Surveys
Because we rely on honest feedback to make sure we are delivering on our promise of excellent health care, you may be contacted by a third party, Press Ganey, to complete a survey about your experience.
How to Respond to a Survey via Text or Email
University of Michigan Health (U-M Health) has partnered with Press Ganey to survey patients. Here’s what you need to know if you are contacted:
- If you receive an online text or email from Press Ganey, the invitation will include a link for you to complete the survey electronically using a smartphone, tablet or computer.
- If you receive an email from Press Ganey, the email address will be from [email protected].
- If you receive a text invitation, you can click on the link provided and you will be directed to the online survey. You do not respond to survey questions within the text itself.
Didn't Receive a Survey? Have a Concern?
If you did not receive a survey, you can provide feedback by contacting the Office of Patient Experience at [email protected].
If you have a concern about the care you received during your visit or inpatient stay, you may call 877-285-7788 or visit our Compliments & Concerns page for more detailed information about next steps.
Thank you for your willingness to help us continuously improve the care received by our patients.
Protecting Your Privacy
Information U-M Health Provides to Press Ganey
U-M Health will provide Press Ganey with basic information, such as your name, date of birth, phone number and email address (when available), and the date and location of service. After the survey is completed, Press Ganey will destroy the patient lists they receive from U-M Health
Your responses will be shared with us for the purpose of improving the quality of patient experience and care. Response from surveys after clinic visits are used to determine Star Ratings for doctors.
How Does U-M Health Protect Patient Information?
The information we will use and share with Press Ganey is called “Protected Health Information.” It is protected by a federal law called the Privacy Rule of the Health Insurance Portability and Accountability Act (HIPAA). According to HIPAA regulation section § 164.506 (c)(1): “A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations.” This quality project is part of our health care operations.
According to HIPAA regulation section § 164.502 (e)(1)(i): “A covered entity may disclose protected health information to a business associate and may allow a business associate to create or receive protected health information on its behalf, if the covered entity obtains satisfactory assurance that the business associate will appropriately safeguard the information.” U-M Health works closely with Press Ganey to ensure legal agreements and safeguards are in place to properly secure your data.
All patient survey responses are stored on a password protected server. Patient names are not displayed and comments that contain personal, identifiable information are not published.
If you have any questions or concerns related to patient privacy, please visit our Patent Privacy page
