You must be physically located in the State of Michigan at the time of your scheduled Video Visit due to state law and regulations. If you cannot be in Michigan at the time of your appointment, you will be asked to reschedule. To receive the maximum benefit of your Video Visit without delays, please review and follow the below instructions. Video Visit video tutorials:
- How to connect to your Video Visit using a smartphone or tablet
- How to connect to your Video Visit using a computer
*Views and images displayed in these videos may differ from what you see on your device due to upgrades. Notable changes are listed in the description of the videos on YouTube. Printable instructions with pictures illustrating the steps:
Desktop or laptop computer instructions with pictures
Smartphone or tablet instructions with pictures
- Video camera and audio patient instructions
- Video visit visual guide
You will need a strong internet or cellular data connection to participate in a Video Visit. If you are in need of an internet connection, use the State of Michigan Online Map of Free Wi-Fi Hotspots to find a public Wi-Fi hotspot location near you. Failure to prepare for your Video Visit may mean you cannot connect for your appointment.
When your appointment is confirmed
Confirm that you can log in to your MyUofMHealth Patient Portal account and that Zoom is installed on your computer or mobile device 2–3 days before your appointment. Ideally you should do this at least 2–3 days before your appointment, or as soon as possible if you are scheduled for a same-day appointment.
The day of your appointment
You can login to your visit no sooner than 15 minutes prior to the scheduled appointment time. Please allow more time to complete eCheck-In and any required clinic questionnaires in advance of your appointment.
Inviting a Guest to Your Video Visit
You may wish to invite additional family members, foster parents or caregivers to join your Video Visit. There are two ways you can invite a participant to your Video Visit 1. In your MyUofMHealth Patient Portal account before your visit:
- Select your appointment in your MyUofMHealth Patient Portal
- Under “Manage who will participate in this video visit” select “View and Invite Participants”
- Select “Invite a New Guest” and again, select “Invite a New Guest”
- Complete the form and send the invitation using the button at the bottom of the form
- Your guest will receive either an email or text message with the link to the visit, depending on your selection. Please remind them to download the Zoom app in advance and not to hit the link before the visit time.
- Please note that if a visit is rescheduled or changed, you will need to re-send the invitation(s).
2. Within Zoom, once you have started your video visit:
- Click the “Participants” icon at the bottom of the Zoom wind.
- Click “Invite” at the bottom of the Participants pan.
- Click “Copy Invite Link” in the lower left-hand side of the Invite People to Join Meeting window.
- You can now paste the link in a text message to those who you would like to join the Video Visit if using a smartphone or tablet, or send an email if using a computer or laptop.
- The additional participant(s) can join the Video Visit by clicking the link. They will be entered into the waiting room.
- Let your provider know you have invited an additional participant to the visit. The provider will then admit your requested participant to the Video Visit.
For instructions with pictures to illustrate the steps for inviting a guest to join your Video Visit, please click here
More information
For more information about Video Visits, check out our Virtual Care FAQs. If you have technical troubles connecting to your Video Visit, please email HIM-PatientPortal@med.umich.edu or call (734) 615-0872, during business hours, to speak with a patient portal representative.
Additional Video Visit Resources
Video visit basics
- English
- أساسیات زیارة الفیدیو
- 视频就诊须知
- Principes de la Téléconsultation
- ビデオ受診の基本
- 비디오 방문 기본 사항
- Основы телевизита
- Conceptos básicos para las citas por videoconferencia